The Phoenix at James Creek

Experiencing a decision like this is so challenging and difficult. My father in law took a turn that we could not have expected. Suddenly we had many decisions to make that we were not prepared to make. We were directed to The Phoenix at James Creek. We had lived in the area for many years but were unaware of this facility. Victoria was so kind and gave us a tour of The Phoenix. We had never seen anything like this as it was like being at a lodge in Colorado. The building is beautifully decorated and has amenities I couldn’t imagine from a library, to a Garden room, to a movie room, etc. We spent a few hours here and every staff member greeted us with kindness, knowledge, and friendliness. They knew all of the residents names and genuinely seemed joyful in their job. When he arrived after being transported from the hospital they immediately took care of him and gave him a bath. His first meal here he ate every bite and loved the food. We are grateful we found a place that would love on him when we can’t. We also love the area as it is in a residential area where the local community supports and loves on the residents.

The staff is wonderful. My father is safe! Yes, we would recommend this community to other families!

My father was a resident of the memory care unit. The staff is beyond great in caring for my dad. The facility is clean. Highly recommend.

With all of these scores at times some categories were as low as 1 or 2. We developed a very strong working relationship with Director of Nursing and CNAs. When we had issues ( with Care and there were several) they were always addressed and our dissatisfaction was highly validated and support. Turnover is always a problem with staff. A few of the CNAs were excellent and went above & beyond and then others were sub par. Overall at times it felt like they were short staffed for resident care. Mom is no longer living in the community. It was time to move her to long term care. Otherwise we would have stayed.

The Phoenix @ James Creek is a fantastic facility for your loved ones. The staff show compassion, dignity and wonderful care for the residents. Without leaving a resident feeling as if they no longer have their independence the care staff encourages the resident to do the best they can in daily activities. The management team is always there to assist to the best of their ability. With an open door policy residents and staff are free to pop their heads in and ask for a moment of their time to discuss whatever is on their minds. The activities and events team try to accommodate each resident with a variety of activities such as exercise, brain games, bingo, arts and crafts along with music and live entertainment. The kitchen staff offer many choices and a variety of food for meals. Snacks are offered throughout the day if they need a pick me up.