Oaks at Hampton

Updated 2-15-26: It’s been almost 9 months since my Dad passed. Despite the Oaks’ deflecting response to my review and how much it’s left a lasting hurtful impression on our family, I stand 100% behind my original review of verbal disrespect and lack of compassion by the “tenured” Med tech in the months and minutes before my Dad took his final breath. (Not just one incident-several) My husband and I have witnessed multiple employees’ verbal disrespect and demeaning behavior to both my Dad and other residents over the years he lived there. Yes, there are some kind and caring employees that really do have a heart for the residents. But I’m specifically referring to the pain caused by this one woman who is an older med tech on the Horizons Memory Care side. Honesty is always the best policy and transparency is a key virtue, especially when considering a place for your loved one to reside! When the state went out they only evaluated compliance with state regulations for the facility. Family members expect that their loved ones will be treated with dignity and respect by ALL the staff representing the facility, but especially when they’re on Hospice and receiving end of life care. Also, no call was made directly to me personally by the Director or by Corporate to discuss anything. A voicemail was left for my husband, but not until I left another honest review on another site-I’ve yet to receive an apology or resolution after all these months. My review was an honest testimony to what we saw on multiple videos. Videos and actions do not lie! Grieving the loss of a Father you so dearly loved is already hard enough, but for no acknowledgment on their part is just adding insult to injury. Original post: We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, an older medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care) and shared the videos showing incidents. We were assured via email and phone call that the videos were reviewed twice and we were told that the actions were inexcusable and they would not tolerate such behavior, but no action was taken or resolved-not even an apology. Our Dad passed away almost 5 months ago… When I shared this honest review on another site for those seeking assisted living care, the Oaks was very quick to reply they knew that “losing someone close is never easy, and we recognize the emotions that come with such a difficult time.“ They deflected and denied the actions that occurred, stating that they treat their residents with dignity and respect and that upon investigation they did not find “evidence” to support my claim! We entrusted the care of our loved one to this facility, and in the end, it seems they’d rather protect their image and cover for their employee’s poor behavior, rather than apologize to our family for the pain caused and mistreatment of our Dad seen on the video. Unacceptable behavior! Our aging parents deserve better.

It’s about what management tolerates. First, there are many wonderful folks that work there. However, when your loved one has Parkinson’s and then enters hospice, having the substitute med tech be disrespectful to them – initially when they enter hospice and then a month later on the night that they pass away – that’s not something that management should tolerate. That’s what happened. My wife wrote detailed reviews on this and other platforms sharing the details several months later. I’m not going to recap the content of her review here, except to say that we watched the videos from the room cameras, and we shared those videos with both the executive director and the contract counselor. Both of them expressed that they were horrified and saddened. Both stated in email that they would take action. Months went by, without contact to me or my wife. After my wife posted a review, the executive director and the hospice chaplain didn’t reach to her – only to me. Here's my comment about the company’s replies on social media to my wife’s reviews. The facility stated that the state agency performed an investigation with no findings. The facility stated that their internal review indicated that the facility and the team member were not at fault. If it’s a matter of complying with regulations, that’s likely true. If it’s a matter of dignity and respect, my wife and I wholeheartedly disagree. If you say you’re going to address a staff issue and then follow up with the resident’s family – do it promptly and not months later after the resident’s family provides a negative review. If your initial email to us says that personnel actions were inexcusable but your response to the social media review says otherwise, I’m calling you on that. I’m calling you on corporate-speak about “emotions during loss” – our loss was compounded by the grief of how our loved one was treated in his final moments, while on hospice care, by a member of your team, captured on audio/video. We stand by our position – management tolerated the disrespect and loss of dignity that occurred in our loved one’s final moments. Our grief would have been lessened with action and follow-up with the family, long before the family posted reviews.