Serenity Empire at Marietta

[name removed] the facility representative did not enclose the truth to the family. It's way too much to text. One major thing was the alert necklaces never worked for the patients; even up to the time we left they still were not active nor working. The remembrance of finding your love one in situations were they needed help and was in an emergency status and could not get help due to the alert necklaces never worked but had everyone wearing them acting as if they work. As for as washing of clothes, due to the fact they wash all colors and whites together with boo-boo, towels and sheets, blankets never made since ruining over 5 t-shirts. First day of coming to the facility my husband was supposed to be check on 24 hours every 2 hours a day never happen. He also was in the same clothes the following morning having breakfast in the dining room then went to play Bingo in dirty soil underclothes that weren't change all nigh, but when we arrive to the facility we found him slumped down in his wheelchair with his walker and cane in front of him for many many of hours. It was disgusting and horrible plus of course there was many many other things and one care giver try starting a fight with his stepdaughter. Too many felt the facility was very understaff and overworked and should be shut down and remove all clients somewhere else. What I would like? I would like all my money back including the [amount removed] administrator cost [amount removed] for a monthly cost Should APS be call? Absolutely..

I really liked the staff and the people I met at The Heritage of Marietta. The man who ran it was a really nice guy. Had my loved one's memory not declined so much, we probably would have gone there. I thought it was a very nice facility and would have been perfect for her. But with her decline, I just wanted her closer to where I live.

Overall, there are some very nice caregivers. Their activities director is AMAZING! The chef is AMAZING! Their cleaning crew needs help! When they do finally mop, the floor is a sticky mess-too much soap in the mop I guess?!? Residents room always smells awful.

I would recommend the community to others for their loved ones. They are good people here. The staff are good to work with. My loved one likes the food. I'm not sure about activities in the community, and haven't seen a lot of activities.

I'm really happy and my loved one is super happy here. I would highly recommend the community to others. The staff is very friendly with the residents and families. They try and involve family into whatever they are doing.