The Oaks - Athens

Absolutely disgusting

I had a 25% chance of keeping my leg. IV bags were not administered at prescribed times. I had talked to the administer of the facility 4 times and each time I was assured it would not happen again. Yes, the staff was friendly, but lacked knowledge of companies policy. The 1st night (Friday) I stated my son was driving tomorrow 1000 miles but he didn't want to keep his dog in the vehicle if it wasn't allowed. I received no answer except to find out Monday. The facility says they provide patients transportation to doctors appointments. After telling 3 staff members to double check, I was assured it was on the schedule. I had to make arrangements in the morning when they said, not on the schedule. The Oaks parent company, Pruitt has 14 facilities, they also own the pharmacy. Which was also blamed for some medicine issues. They also told me about seasonal sicknesses, where care was lacking. They still billed fully. I've even filled a complaint with the State of Georgia. DO NOT USE THIS FACILITY UNTIL THEY GET THEIR POOP TOGETHER! My name is Patrick and I was admitted for 40 days.

My mother is currently at the Oaks recovering after a long hospital stay. We have had an excellent experience so far. The nurses and CNAs have been very nice, the therapy has been excellent, and the social worker and care plan team have been great about communicating with me. My mother is improving every day. The facility is very clean and the food is exceptional! I’ll continue to update as my mom is still a patient, but so far I have been very impressed!

My mother-in-law spent a month in rehab at the Oaks. We found the facility to be clean and inviting. A key to the great atmosphere were the staff members. The nurses, CNAs, and professional staff were friendly and took great care of her and us. We were very impressed with the therapists and the work they did to get her back up and going so she could return home. A rehab stint is stressful and we appreciated the support the Oaks gave our family.

The Oaks of Athens is a beautiful place. The most staff is friendly and work very hard to make the patients feel like they’re home. Mrs.Ollie and Mrs. Felicia on the first floor are really friendly and do an excellent job at making their patients feel at home. They make them feel at home but also make them do the work they need to do so that they can go back home. They remind them that they’re there for therapy and not to stay. Mrs. Ollie made sure my husband got his shower on his shower days whenever she was there on his shower days. Now there was Patricia Edwards (CNA) prime example of what a CNA should not be just plain out lazy as hell. She wouldn’t shower my husband to save her life when she was there on his shower days unless I was there and kept harassing her about. She wouldn’t even change his shirt that Mrs.Ollie would have put on him the day before. Or even give him his toothbrush so he could brush his teeth or a wash cloth so he could wash his face. Just the simple things she wouldn’t do even after I complained on her. I filled grievance after grievance and I even talked to the administrator and nursing supervisors and nothing was done. One day in particular the administrator just happened to be on the 100 hall where my husband’s room was his and the person in the room next to him call light had been going off for hours. The administrator gets on the intercom and pages Patricia and tells her to go to those rooms. A hour later she still hadn’t been to either room. If you see her in the hall you would think that she’s just so busy when in all actuality she busy doing nothing. I really love all the therapist there. They were really good. If they came in the room and the call light was on and my husband needed changing they would change him instead of waiting on a CNA to come do it. I can’t thank Mrs. Ollie and Mrs. Felicia enough for the care compassion and encouragement that they gave my husband while he was at the Oaks of Athens. You ladies deserve a big raise for the job y’all do❤️❤️❤️. The nurses were just alright with the exception of Melissa, Stephanie, Felicia and Summer theses four ladies were amazing. Now there is the nurse that discharged my husband. I don’t know her name but she’s an older lady. She needs to be retrained or written up. So once my husband had gotten home and we were getting him situated I realized that she sent someone else’s medication home with him. There names were no where near being similar. While I’m sitting in disbelief looking at this other person’s medication I receive a phone call from the discharging nurse telling me that she needed to bring me my husband’s medication because she sent the wrong medication home with him. If you have to send your love one there just make sure you go check on them daily and make your presence known.