Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
Learn moreSt. Ives Memory Care
4.6 (46 reviews)Alpharetta, GA
Memory Care in Alpharetta. Confirm current services and availability directly with the community.
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Public reviews
4.6 · 46 reviewsThe owners, management & leadership of this company & facility DO NOT CARE about maintaining standards of care, appropriate policies, procedures> Staff aren't adequately trained. They hire & pay for the cheapest possible staff, totally unqualified. Anyone qualified quits within 2-3 months the management is so bad. The food isn't prepared by qualified staff & feed residents processed garbage like chicken nuggets & bologne & cheese sandwiches for Thanksgiving dinner. They NEVER did a care plan for my loved one in almost 3 years, failed to keep her clean, maintain hospice records. There was…
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The owners, management & leadership of this company & facility DO NOT CARE about maintaining standards of care, appropriate policies, procedures> Staff aren't adequately trained. They hire & pay for the cheapest possible staff, totally unqualified. Anyone qualified quits within 2-3 months the management is so bad. The food isn't prepared by qualified staff & feed residents processed garbage like chicken nuggets & bologne & cheese sandwiches for Thanksgiving dinner. They NEVER did a care plan for my loved one in almost 3 years, failed to keep her clean, maintain hospice records. There was massive theft of her belongings, clothing, bedding, towels, shoes, gifts by other residents & staff. Several members of staff don't speak a single word of English? How were they possibly hired? They cannot communicate with residents, coworkers or management? Substandard care in every possible way. Never place a loved one in this dump.
We really like and appreciate the great communication and compassionate care. Based on our experience we would recommend St. Ives Memory Care for other families.
I was mortified by the lack of professionalism. This facility had my mother in there care during a respite stay for an excess of 3 days in her chronic condition. They had not even done the bare minimum by monitoring her vital signs after receiving updated med list and a full physician evaluation report after having ordered additional medications along with medications that were provided for her stay were never given to her. After speaking with their nurse director about this issue he retailed and sent my mother to the emergency room without all of her personal belongings and none of her…
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I was mortified by the lack of professionalism. This facility had my mother in there care during a respite stay for an excess of 3 days in her chronic condition. They had not even done the bare minimum by monitoring her vital signs after receiving updated med list and a full physician evaluation report after having ordered additional medications along with medications that were provided for her stay were never given to her. After speaking with their nurse director about this issue he retailed and sent my mother to the emergency room without all of her personal belongings and none of her medications. He also threatened to report ME to aging services after I asked to speak with the owner in the corporate office. He proceeded to provide me with a corporate number for employees which was intentionally inconclusive information. I will not recommend this facility to any family interested in a safe place for their loved ones
More recent reviews
St. Ives Memory Care was very nice. It was clean and was one of the better memory care facilities that I toured. The staff was very helpful and I liked the person that I spoke with there. They also had a nice porch for the residents, a salon, and a very nice dining room.
My father lived at St. Ives Memory Care for 5 years. As a registered nurse of 30 years I can testify to the amazing care daddy received. The staff was attentive, activities were appropriate and fun for him. The facility is clean and well ran.
The staff at St. Ives Memory Care are attentive, responsive and caring. I get a phone call anytime something is up with my mom. The facility itself is small and only has the ground floor, which is helpful for the mobility impaired folks. The food is good and the place is spotless. With only 40 or so residents, the staff get to know each resident and their families, so I feel I can trust them with my mother's care. I would recommend placing St. Ives Memory Care at the top of your list when touring care facilities for your family and loved ones.
Caring
My dad has been a resident @ St. Ives for a few years. Through the time that St. Ives was closed due to COVID for the safety of the residents ( & staff), I was not able to see my father. While this was difficult on its own, I was at peace with the fact that he was very well taken care of and I was able to sleep knowing this. The Executive Director, Abby is a woman that I have a great deal of respect for. She treats the residents as if they are all related to her. I couldn't be happier with St. Ives.