Harborview Rome

Had I not removed my mother from this nursing home she would have died. She originally went for rehab and never got therapy. Actually, there was three times where she was actually in her chair because they had gotten her out of bed. The entire time while being a resident, she was sick. Her first week there she ended up getting shingles became very encephalopathic, but instead of recognizing the signs and symptoms and change in a patients status, they sat on her for three days. By day three, she was sent to the hospital because she was unresponsive. She stayed the course, did her antivirals and went back to the nursing home and within another Week or so she became encephalopathic again. This time she had a UTI. She went back to the hospital. She did the hospital course and went back to the same nursing home. Within another week and a half, maybe two she was back at the hospital because she was Encephalopathic, this time with another UTI except a different strain of bacteria. Once again she did the course received her Antibiotics and went back to the nursing home. The last straw was when I came in to see my mother and I could not get a response out of her. She was completely out of it, unable to respond to pain much less unaware of her surroundings and when I checked in with her nurse and I quote the nurse stated “we realize something was wrong this morning so we sent off stat labs but you snuck up here before the results could come back. “ By then it was 2 o’clock in the afternoon and I immediately told them to send my mother out. I asked them to Check her blood sugar, Check her vital signs and get her oxygen. She was sent back to the hospital and this time with another UTI of a different strain of bacteria and for me that was my last straw. I immediately got with case management and recommended she be sent to an entire different nursing home. While at Harborview, she rarely got therapy. She rarely got out of bed and she rarely knew who she was or the people around her. The sense of urgency for the nurses is bare minimum. Advocating and sending out their patients due to a mental status change should be number one and that seem to be last on the list for these patients. I sent her to another nursing home and immediately there was a change. She got her therapy. She got her mind back and she is now mobile and functional back to her baseline in which she was before she arrived at Harborview of Rome. To the families who must send their Loved one to this facility be very aware be very mindful document everything and advocate for your loved one! What should’ve been a 15 day stay for my mother turned out to be a five month stay between two facilities, including this one. By the time she made it to the second facility, she was very deconditioned

Be extremely cautious when allowing your family member to stay here. They keep all residents high on Narcotics and when a nurse speaks out, they ban the nurse from the facility for attitude and cooperation. They are treating people ineffectively causing them to decline medically, leaving them dependent on Opioids. They also leave new admits over night without any medication and admission process that actually allows the patient to continue medication regimen. They are not educating residents on non-pharmacological ways to cope and manage their care. They leave one nurse to an entire wing throughout the night, therefore your family or loved one may be severely neglected. Instead of making necessary changes for the betterment of their residents. They silence the ones who speak out. The people who manage this place are sick. They leave residents in beds that don’t lock leading to major fall risks. CNAs sleep throughout night shift, and the shift manager Victoria doesn’t even call them out. They set up chairs and tables, lay their heads down and sleep until it’s time for their last rounds at 4am. The facility does nothing to prevent this. Residents decline in this environment. It took an agency nurse to speak out and administration followed up by banning her from the facility. If you have family here, request to see the camera footage and check the medications that are being given to your family. Please advocate for your family and loved ones!! DON’T CHOOSE THIS PLACE!!