Ashton Senior Living

I would not recommend Ashton Senior Living. When dad first got there, he was only there less than 24 hours and he fell. He ended up with three brain bleeds. They did not transport him to the hospital. My brother and I had to transport him ourselves. There was no type of report. They could never tell us what happened to him. He fell three different times and no one could ever tell us what happened. He is in a wheelchair, so we're not sure. No video. No report. Nothing. The food was awful. My dad was always hungry. I took him to lunch every day because it was just pitiful what they were feeding them. The facility was not clean. I would go there every single day. My brother would go every other day and there had been several nights where they only had one person to put 30 people in the bed. He was supposed to get showers three times a week. We're not even sure he was getting it once a week. So we made sure, ourselves, that he was showered at least three times a week. We had to do it because they never did. It was terrible and that was probably the worst experience. My grandparents were both in assisted living and memory care and I've never experienced this before. The overall facility was dirty. We made sure that we cleaned our dad's room and made sure the sheets were changed. Again, we were there every day until we could get him somewhere else. That's the only thing we could do. No one would ever return phone calls and when we would send emails, nobody would respond. He always had bruises. He has been at the other facility right now, he is going on his fifth week, and he has had none of that. All the bruises have cleared up and the sores. He looked like he was put into a battle zone when he was at Ashton Senior Living and nobody could ever tell us what was wrong with him. It was very frustrating. There was a gentleman that moved in across the hall from my dad and he wasn't even there for two weeks and they took him back home. It was terrible. I think the assisted living part was better, but in the memory care, they had those people on the second floor and they're usually all asleep in their wheelchairs. It got to where my dad was sleeping a lot. Once we got him in a different place, he never sleeps. We used to think that it was part of dementia, but since he is where he is now, it's nothing like that anymore.

When we got to Ashton Senior Living, it seemed like the perfect fit. It was in Gainesville and in the middle of where everybody is. They have very nice rooms. You could take your own furniture. They have home-cooked meals. The nursing staff is excellent, too. The facility looks like a big old home. They have couches and it is just very comfortable and smells phenomenal. It is so clean. The dining room is very nice. They got a big piano in there where people come in and play. The security is awesome. On the first floor, they have those residents that can come in and out and are kind of on their own. Where my mom is, up on the third floor in the memory care, is very nice. They have a huge TV room with comfortable chairs all around. Their meals are just like the ones downstairs and we got to fix her room up. The elevator is locked. So, they can't just walk up and push the button and go down. I wish they serve fried chicken every day though (as she loves fried chicken), but she's gained weight since she's been there and she looks a thousand times better than she did when I took her in. I've seen them playing cards around the table as well as bingo, but Mom doesn't want to do any activities. She just wants to watch her TV and sit there, but they are having a man from Duke University come and assist people in their stage of dementia to see exactly what kind of activities would benefit them. He's going to talk to each resident and I've signed up Mom for him to talk to her and he's just going to read about what would be the best activities for them to do. It's beautiful there. The place is always clean and mom is always clean. There's no smell. I've seen the nurses interact with the residents and they do it with kindness and patience that I would not have. They have a tough job and one of the ladies that's on the floor where mom is has been there for 18 years and you would never know that she had been there that long with the attention that she gives the residents.

The tour of Ashton Senior Living was great! The staff that were wonderful and knowledgeable during the tour. We didn't feel it like it had as homey feel as another community. We decided to have our loved one in another community.

Don’t put your loved one here! There’s no care or attention given to residents. The food is a disgrace and they have NO activities. Staff is overworked and the place smells disgusting.

Had tons of issues with staff not giving medications and even reporting that they did. (no RNs, just hourly, don't care staff) Issues with uncontrolled residents entering Mom's room and stealing items. Issues with aggressive residents, leaking toilets, and sooo much more. Issues with over 4 falls and emergency room visits in less than a year. PLEASE avoid this place even though the price is attractive and facility 'seems' clean. Feel free to contact me and I'll give more horrible details...