Roswell Center for Nursing and Healing

My family member is new to the place and our experience has been HORRIBLE!!!!!! I wish the social worker at the hospital never referred us here! Every nurse I came across was RUDE and my love one was literally sitting there uncomfortable since they got transferred there. I LITERALLY FEEL SO BAD HAVING TO LEAVE MY LOVE ONE THERE. My love one is a tracheotomy patient and they had a nurse taking care of him THAT NEVER HANDLED A PATIENT WITH A TRACH and the only reason I know because she told me!!!! My love one was literally sitting there with NO ORAL CARE BEING DONE for 3 days and that’s unacceptable due to his condition! I would give 0 stars if I could!!!! Please send help!!!

I am extremely disappointed with the way the May 12, 2026 open house event at Roswell Nursing and Rehab was handled by the administration and marketing team. What should have been a positive community event turned into a very unorganized and embarrassing experience for residents and their families.There appeared to be a complete lack of communication and clear instruction given to staff regarding the event. Residents, family members, and even members of the community were not properly included or able to participate in what was supposed to be a major marketing opportunity for the facility. I believed the purpose of an open house was to welcome the community, highlight the care provided, and build trust with potential new residents and families. Instead, the event reflected poor leadership and confusion.Most upsetting was the way my mother was treated by the administrator. She was spoken to in a demeaning and condescending tone over a situation that was clearly caused by administration failing to properly organize and communicate expectations to staff beforehand. No resident or family member should ever be made to feel humiliated, especially in a healthcare facility where dignity and compassion should come first.What made the situation even more unprofessional was the administrator refusing to take accountability and instead placing blame on another resident. Rather than acknowledging the confusion and offering a sincere apology to my mother, responsibility was avoided entirely. That response says a lot about the leadership and culture within this company.Patients are human beings and deserve to be treated with dignity, empathy, and respect at all times. As a family member, I should never have to worry about whether my mother is being treated respectfully when I am not present. Until there are serious improvements in leadership, communication, and empathy training for administration and staff, I cannot support this company or recommend this facility to others.