Rockdale Healthcare Center

In the beginning my mom had the best care. When the facility was bought out and they fired everyone we had always dealt with. That includes billing, social workers, kitchen, ect. It got dirty and smelled when you would walk in like dirty diapers especially on weekends. The only saving grace was a nurse named Mary Lou who would call and give me updates when my mom could not. Towards the end my mom did not want to be moved because she had made friends with other patients there who would visit. She soon after went into hospice care and thanks to Mary Lou and Hospice I was better updated on her situation. My mom passed early March this year. By the beginning of April a month after she passed the billing department was calling to renew her Medicaid benefits that would expire on April 30th nearly two months after she passed. I also received the notifications from Medicare and called them and sent them the death certificate for her to them upon their request. It just seemed odd to me that they would need to renew her benefits for the next year almost two months after she passed. I would not ever send another loved one there and pray for the families that have theirs there.

Unfortunately this facility does not deserve even one star. My mother was placed her after an extensive stay in the hospital. I am very thankful that my family and I were able to be there everyday for my mom as this place is a house of horrors. The ladies who attended to my mom only brought forth attitude, laziness, despise for their patients, and were incredibly demeaning. The physical therapy team were absolutely terrible. They treated my mother like trash. There was a visible lack of training and care for their patient during PT. My mother was not afraid to walk until we arrived at Rockdale. She had a fear of the PT staff as did our family. If you were to speak up on their lack of care or efforts you received a perfect example of unprofessionalism. During our stay, we were visited by teams who were examining the facility and determining if the facility was up to par, which it was not. Fortunately, I was able to explain all of my families concerns and worries. My family stayed day and night to ensure my mother was safe. We did not trust her in their care. I would not send my dead dog to this facility. It is very unfortunate that there are patients who are not able to speak up for themselves. The employees are bullies and entitled. I would not be proud to be employed here. I would not send my loved one here again. The only kind person we came across was a janitor and she checked in on the wellbeing of those she attended to. Your loved ones are not cared for here. They are left to sit and rot and be yelled at by staff day in and day out. It is such a shame. If you are looking to send your loved ones here, think twice. I regret sending my mother here as it was one of the worst experiences we have endured together. I do not know how this facility is still in operation.