Reserve at Towne Lake

This was the beginning of the end of my mom‘s real life being in that place. my mom fell on the floor bleeding for 46 minutes before they noticed then they called an ambulance. They’d push her up in a wheelchair locked the wheels up against a table so she’d fall backwards when she would push back the emergency button in the bathroom, never worked the exhaust fan in the bathroom smoked. There were never cups out for the residence to have a drink

I recently relocated to Woodstock and was genuinely interested in applying for the Med Tech position at Reserve at Towne Lake. Unfortunately, my excitement quickly turned to disappointment after interacting with Teresa, the front desk secretary. Her demeanor was unexpectedly aggressive and unnecessarily rude. As the first point of contact for prospective employees and visitors, her conduct was not only unprofessional but also reflective of someone who seems to carry a great deal of internal dissatisfaction and projects that outwardly. It’s truly unfortunate, because I was looking forward to the opportunity. However, based on this encounter, I have no desire to pursue a role within a facility where such behavior is tolerated especially from someone who represents the company at the front line. First impressions matter, and this experience left me with serious concerns about the culture and work environment at this facility. I hope leadership addresses this issue, as no potential applicant or visitor should be made to feel the way I did. Replying to response below: Hello, Thank you for your response. However, I must be honest, your reply feels more like a generalized statement than a sincere effort to address the issue I raised. There was no acknowledgment of the specific behavior I experienced, nor any meaningful accountability or apology extended. A vague invitation to “share more” after already doing so, clearly and in detail feels dismissive rather than solution-oriented. What concerns me even more is the underlying tone of indifference, which I can’t ignore may be rooted in assumptions based on my name or perceived identity. As a Black woman, I’m well aware of the subtle forms of bias and lack of urgency or accountability often shown in these types of situations. It’s disappointing, but unfortunately not surprising. The fact that someone like Teresa is allowed to be the first point of contact for your facility and still remain in that role after complaints speaks volumes about what’s tolerated. A single email address doesn’t resolve the issue. What’s needed is cultural accountability, professional standards, and an honest commitment to treating all people with dignity regardless of race, background, or appearance. I no longer have interest in being part of your organization, but I do hope you take this seriously and reflect on how many potential applicants, patients, and families may have experienced similar treatment but chose silence over confrontation. Regards, Ronnetta Rodgers

Very friendly and 👍🏼welcoming. Great Activity Director also! ❤️

5 on all. The reserve was exceptional in just every way. Extremely grateful. Amazing angel staff too.

My husband is at The Reserve at Towne Lake. The facility is all on one level, so there are no elevators or anything like that. There's four different corridors and each of the corridors is very short with cameras on. Basically, the thing I found different about this place than any other places we had visited was the layout of the facility. They can walk around the whole facility and they are monitored. That's just wonderful because it seems like a more active place for memory care people. There's more people that are walking around. They get them dressed and everybody looks very neat. Each corridor has its own little eating area. There was a small group in the corridors, and then they have big open areas, and then each one of those has a group place with a big TV. It's a real big room and it allows for interaction. The atrium when you come in first is extremely welcoming and they do a lot of activities in there with people singing and Christmas parties. It's a beautiful little way as you come in. So, that area was also a plus, because that's where they get people involved. The residents seemed to be so much stronger than a lot of the places we visited, because they've got freedom. If you want to, there's a courtyard that when they go out there it beeps, and there's a camera running all the time. There's absolutely no way for them to get out of the courtyard other than to come right back into their corridor. It has trees, flowers, and little benches so they can get out and get sun, and they don't have to wait for someone to push them out and sit with them because it's fully secured. I found that to be tremendously good. My husband loves it. He's got the freedom to do that if he wants to. They mostly have single rooms so you don't have to have a roommate or share a bathroom, and I found that to also be freeing for people that are very much in the memory care problem but haven't quite advanced to another area where they don't even know where they are. The privacy of being able to have your own room or your own bathroom is a real positive thing because that's a hard transition. I think it's pretty unique. We didn't find other facilities like that. I think there's only one or two others in our area that are transitioning to a memory care only, but the focus of this one being that way is ideal for someone that truly needs memory care. Their cost is not the highest. They're expensive, but they are definitely more moderate. They're very fair with what they charge.