Prema at Suwanee Creek

IMHO, it is unfortunate that this facility is about to go through a terrible decline. 1) Top management at the ownership level failed, and continues to fail to address significant grievances from family members of residents - many efforts to contact the CEO by residents have had no response 2) The very best and most important key management personnel have left the org, such as the Memory Care operations manager 3) Complaints from resident family members about few caregivers having nasty attitude, continued be unheeded 4) Resident population is thinning both in Memory Care & Assisted Living 5) The food menu is also mediocre I will not be surprised if the place is shutdown, or gets sold off.

If I could give this facility less than one star, I would. Whatever you do, do not bring your loved one to this location. When my mother became a resident, she was in a shared room and we paid $3,750 per month. At her annual renewal in May 2026, Varsha and Kimoya were unable to find another resident to share the room, they changed her to a single-occupancy rate and increased the monthly cost to $6,195. I do not understand why it became our responsibility to absorb such a significant increase simply because the facility could not find a roommate. In my opinion, Prema has gone downhill since Kimoya Hill became Executive Director after taking over from Terese Askew in July 2025. Throughout our experience, I found Kimoya to be rude, unprofessional, disrespectful, and dismissive of family concerns. Rather than addressing repeated complaints, I felt she defended certain employees and described them as “misunderstood” instead of holding them accountable. Several family members, including myself, raised concerns about two care staff members who frequently appeared to be on their phones or engaged in conversations with one another or with a private sitter instead of focusing on resident care. On multiple occasions, I personally observed residents in distress who were expected to come to the staff instead of staff responding promptly to assist them, creating what I believe were unnecessary safety concerns. I also experienced what appeared to be favoritism from management. Instead of addressing legitimate concerns, I often felt blamed or belittled for advocating for my mother. Families who speak up about the quality of care seem to be labeled as “aggressive” or told they may not be a good fit for the community. During our time there, the facility also experienced significant leadership turnover. There currently no full-time nurse and no Memory Care Director. My mother lived at Prema for just over a year and, despite my understanding of the facility’s assessment requirements, she received only one formal assessment. The assessment occurred in March of 2026 when her level of care was increased. This caused her rate to be increased which I challenged and they held off on the $200/month increase they planned in March/April 2026. When I spoke to other family members they experienced the same issue of an assessment with a rate increase. Not sure if this was a way for Prema to recover the losses for the company due to very few residents coming into the memory care verses those that left or passed away. State requirement requires the facility to have quarterly assessments which Prema in violation of. Because of my concerns, I filed a formal complaint with the Georgia Department of Community Health and have documentation, including emails, supporting the issues I raised throughout my mother’s stay. I was also disappointed that I never saw meaningful engagement from the owner, Rohin Patel, regarding the concerns raised by families. The promotional videos present a very different picture from what we experienced day to day. In my experience, the meals and overall services did not consistently reflect what was advertised. When we moved my mother out on July 17, 2026, Memory Care had only about 13 to 14 residents despite having capacity for 32 residents. During our time there, we also witnessed many residents pass away, which was difficult for families and residents alike. The physical condition of the facility was another concern. Furniture and carpets were stained, the rocking chairs on the patio were often dirty unless families repeatedly complained, and routine maintenance did not appear to be a priority. Even the staff bathroom needed repairs, which reflected poorly on the overall upkeep of the building. There are many other memory care communities that provide better value and higher-quality care for the same—or even lower—monthly cost. Based on my family’s experience, I cannot recommend Prema. I strongly encourage families to thoroughly research other options before making such an important decision for their loved one.