Phoenix Senior Living

Horrible only care about bottom line $$$$$ cut corners every where they can RDO Heather is destroying these facilities and is very bride to the directors

I have never reviewed any business before in my entire life, but I'm reviewing this one. My experience was with The Bluffs at Greystone, in Birmingham, Alabama. I wish I could give less than one star, but that's not possible. We had a terrible experience with the Bluffs. I moved my father and mother into their memory care unit almost a year ago. The Bluffs kicked them out last month, and we have never gotten a good explanation from them as to why. They told us that my parents needed a higher level of care, but my parents' doctor told us that was not true, an independent evaluator told us that was not true, and the Bluffs' own floor staff (nurses and assistants ) told us that was not true. The administration misrepresented state regulations to us, and were evasive (and sometimes downright dishonest) regarding their reasoning. Although the floor staff had some real gems for caregivers, and the facility is amazing, the administration is the worst I've ever seen (and I'm a business attorney!). They have had trouble keeping staff at all levels, thus reducing the quality of care. There is much, much more I could say, but I will leave it with this: I would not recommend entrusting your loved one to any Phoenix property.

The nurse director and her husband which was my boss in housekeeping if she thinks you wants her husband she gets rid of you. The director is a hot mess as well just don’t care enough for the patient that lives there… they lie about how the patients falls some are not being fed food just left in front of them @ Phoenix Johnson ferry

Awesome resource! Utilize for your loved ones and use as a referral source.

So glad to see these very important and much needed services so widely available throughout the Southeast. Thank you!