Benton House of Sugar Hill

My entire family is just so grateful to have found such a wonderful place for Mom to live. Mom really loves her apartment now and we think she is very happy there.

As an employee of Benton house I can proudly say that I happy to be a part of this company and have an awesome team. Ginger and Elizabeth have been great in my journey and helping me find my career path.Elizabeth is the best ED she is very kind and caring more importantly she has really helped Benton house of sugar hill a great and safe place for the residents and the staff.

My experience with Benton House was terrible. While the admissions advisors initially gave a great impression, things quickly deteriorated once my father moved in. From the very beginning I clearly communicated that my father required a higher level of care, especially since another facility had turned him down for that reason. I was assured that the Benton House nurse would assess him fully. After a thorough hour-long assessment at our home, the nurse recommended memory care, which I agreed to. Two weeks before move-in, I informed Stephanie, the admissions advisor, about our move-in plans. She assured me that the staff was excited to meet my father. However, on move-in day, I was shocked when Stacy, the "resident service director," called me into her office with the executive director, Elizabeth. They claimed they had no record of my father's move and expressed doubts about his acceptance due to his care needs, despite the prior nurse assessment. I insisted they tell me if they could not accommodate him, but they decided to "wait and see." The same day, I requested an independent assessment from Stacy, which she refused. She then suggested I pay extra for a "platinum level of care," which would involve hiring a Benton House employee at $29 an hour to assist my father. Just two days later, I received alarming news: my father had fallen and required firefighters to help him up. Stacy informed me they needed multiple people to assist him. I was told "we need to reconvene" and that Stacy and Elizabeth would call me later. The next day, after not hearing back, I called around and eventually got the name and number of Alison, who apologized for the issues and assured me she would get to the bottom of these issues. Despite my willingness to continue, my father experienced several unsupervised falls within the next five days. He expressed to me and his hospice nurses that he felt mistreated, saying, "these people just throw me around" and "these people are crazy." This raised serious concerns. During our visits, I observed a lack of training among the aides. When my father needed to use the restroom, I informed the aides, who provided no instruction and required my assistance to transfer him to the toilet. One aide even admitted to being new and unsure of the rules. Throughout our visits, aides were often seen on their phones or not interacting with the residents. On the first day, I witnessed an aide rudely dismiss a resident trying to ask a question, which was extremely disheartening. After just over a week, I decided to move my father out of Benton House. I had hoped that such a reputable facility would provide quality care, but they failed my father. Save your money and time and do not move your family members here, ESPECIALLY if they have dementia or mental impairment.

We have a great partnership with the team at Benton House Sugar Hill. Elizabeth, Stacey and their team do a great job of caring for the residents and making sure that they feel at home.

The facility is of a smaller size than many in the area which was attractive as it makes it easier for the resident to navigate and less chance of being confused. I think like most facilities they are understaffed but they make every effort to be responsive. I think anybody that needs to place a loved one in an assisted living facility needs to have a clear understanding of what that means and be willing to be actively involved in the care by either being able to have family members visit on a regular basis or to have an aide, as we do, visit several times a week.