Annandale Village

I called this facility while looking for long-term care placement for my disabled father, and unfortunately the first impression was extremely unprofessional. The phone was answered with just “hello?” instead of identifying the facility or department. When I asked if I had reached the nursing facility, I received an unclear “yes…” response. I said hello several more times, could hear a lot of background noise, but no one responded to me, so I eventually hung up. When families are calling nursing facilities, we are often making very serious decisions about the care and safety of someone we love. A professional phone greeting and basic communication should be the bare minimum. I cannot speak to the actual quality of resident care because I never got that far, but this interaction was enough for me to remove the facility from consideration.

I'm autistic and I had inquired about enrolling into an on-campus independent apartment and it was like $4,500 a month. For the services that they offer, that's understandable. The one thing that really bugs me is that they don't offer any financial assistance or accept any type of insurance or financial assistance programs other than Social Security. Statistically, most people with disabilities and their families are middle-to-low income. They seem like a great organization, but I feel their model needs to be significantly improved and must take into consideration that people with disabilities often have limited incomes.