Viva Senior Living at Albany

My brother has been a resident at Viva for over a year. We installed a camera because we cannot always be there, and it allows us to communicate and check on him. We haven't had any major issues until recently. The first incident was reported to the facility director and was concerning a staff member. More specifically, my brother had returned from the hospital, and needed his undergarments to be checked every two hours due to a severe infection (UTI), and he's paying for this level of care. We had noticed a few concerns via the camera so we went to the facility to check on him, the first concern was that they had gotten him up that morning from a wet bed, and just pulled the covers up, when we got there 2 to 3 hours later the bed was still made up with the sheets and covers still wet. We called staff and they corrected that situation. We went to visit another resident in memory care and was gone for about an hour, upon returning to my brother's room we found food sitting in front of him, meaning a staff member had brought him his lunch meal, and this was later confirmed via the camera we have in the room, I could smell something foul and found that he needed his undergarments changed, he pressed his button for assistance, after 20 minutes of no response, I could not let him sit in the mess any longer so I cleaned him up and had to put him in the shower myself (keep in mind, we are paying for this service (level of care))! After 30 minutes someone finally came in. I was so upset when I left the facility that I made a phone call to the staff nurse (Vallory), during our conversation another staff member (Angel) interjected her self into the conversation which became elevated, while trying to talk to Angel she told me to be quiet, (to stop talking), and that we could just take him out of the facility, I have never been so rudely talked to, it was very unprofessional on her part. I immediately brought that incident to the center director's attention. My next concern happened a few days after reporting that incident, via camera, we saw that my brother was not checked on for over an eight hour period. I bring this up because I'm concerned for my brother and feel that nothing has been done to rectify the concerns! The only staff member that has shown any concern and possible solutions is Vallory, that is the reason I first reached out to her.

My husband was recently in this wonderful facility in the Memory Care Unit. He had been battling Parkinson’s Disease since 2019 and I had been his only Caregiver. After another fall in January, he could no longer walk and the disease was rapidly accelerating. I could not have chosen a better “home away from home” for him to live! ALL of the staff (Director, Nurses, Caregivers, Activity Director Food Service, Housekeeping) were extremely caring and compassionate - even giving ME hugs when he was having a bad day. Sadly he passed away after living there only two months but what a blessing those two months were. 🤗 A huge THANK YOU to all who cared for him.