Twin City Trails

This place is absolutely disgusting. I don’t even want to give this place 1 star. Nothing is clean or sanitary there. The smell of urine and musty moldy smell the second I walked into the building gave me a headache. We walked into my grandpas room and they had 2 other patients in a tiny room. It also smelt like poop. I had to hold my nose while I went in. They let patients just sit in filth and soiled clothes for days if not weeks. I don’t think they’ve given my grandpa a bath since he’s been there (at least 3 weeks) They had my grandpa on medicine he’s not supposed to be on so when we got there he was completely out of it basically drugged up and not his normal talkative self. He definitely wasn’t the only patient “out of it” when we got there. The staff is absolutely terrible and not welcoming at all. They just sit and play on their phone or eat snacks. Not once do I see them offer any of the patients anything to drink/eat or honestly check on a few of them. BUT you best bet they didn’t miss the smoke breaks they let some of the patients have. I think they had 3 breaks while I was there. That was infuriating to see. If they allow the smokers to go outside why can’t they offer the non smokers a chance to get fresh air. The only staff that was helpful and kind was Tiffany. This place needs to be shut down. For safety and health issues. The roof looks like it leaks and has mold everywhere. I’m so upset that not just my grandpa but other peoples family members are getting treated this way. It’s ridiculous.

I love the staff and the facility. they are easy to work with and very clean!

I transferred my love one to this facility over 6 months ago. My love one care is not at a 4 or 5 care level. He doesn't get the proper care because the facility is short staff. The facility is very clean. Since I complained about my love one care ,about him not being washed, bed linen is not being change. Times i have visit and his bed linen soaked in his urine. a few of the staff members are not as welcoming as when my love one first arrived. I pray for the staff members at this facility. That this facility get fully staffed and better at taking care of residents. I pray that God covers the residents there. I don't know how they got this score. If you read some of tge reviews, mostly emplyees did a review on working there or someone who visit 1 time. This facility work ethics is no 4.1. But my love one was not attend to properly. He lost 16lbs over 6 months laying in bed alone. Thank God for favor. I moved my love one to a much better facility. I would not recommend this facility.

I visited my family member at this facility, and the staff was not welcoming at all. They were not friendly, they were unprofessional, and my family member was not properly taken care of. There would be days where it seem as if my family member hadn’t been bathed in Days. When we complained about the facility and the lack of care received, the staff was Not very pleasant to us thereafter. During future visits, my family member would be clean, Music would be playing inside my family member’s room and the room seem to be organized. But this appeared to be too perfect. It made me wonder What care was like when they didn’t know when we were coming to visit. We began doing surprise visits and noticed that the music and cleanliness were only a façade. This facility must do better! I would not recommend bringing your family here And if they weren’t Other patients in this facility, I definitely would recommend That they close this place down! I am a very dissatisfied family member!

There awesome place an great people can't wait to start work