Thunderbolt Transitional Care & Rehabilitation

When I needed a place for my mom, I was a ship without navigation. Latoya guided me and helped me every step of the way. Every single step.-- Fast forward about 2 weeks, my mother became extremely sick. She called me and I told her to call the nurses. They worked in her about 20 minutes and called 911. If it hadn't been for them she wouldn't be here today. -- In that 2 week span I had visited off and on at different times. I was always greeted kindly and the staff always took good care of my mother and her roomie. They are friendly and sociable. And my mother is happy. No place is perfect. Not even having your loved ones home is perfect. I had no choice in my decisions, bit I believe we made the best decision. We are happy with our choice. And they do truly do all they can to assist when they are able to.

This place deserves negative stars if it was possible to do so. My father was sent there for temporary care and therapy to help him recover and come back home. First, the staff would not let us see him and any type of form, blaming Covid, when at least other sites offered visitation with proper tests, masks, and cleanliness; of course. They would not let anyone come see him and told us the best they could do was bring him to a window to see us and even when we showed up for that, they wouldn't let us see him. I've gone back and forth with the staff there to make sure his needs were being met, and they failed time after time. We were reduced to only being able to Face time him once a week for a short time period. One night, they casually called me to tell me that he stopped breathing and was being sent to the hospital but wouldn't tell me which one. I had him on paperwork that specifically stated that he was not to be resuscitated, per his wishes, and they did it anyway! I had to search each hospital that night before finding him and having to have the hospital end their resuscitation efforts bc it was not communicated to them that he was not to be resuscitated. As far as I'm concerned, I lost my father because of them because they would never be fully transparent about what was going on and my father himself pleaded with me to get him out of there and he was always in his right state of mind until the very end. They even tried to stop us from wanting to go to the area where he was when he stopped breathing and just met us in the lobby with his belongings instead. The final insult came when they called to settle the EMS ride, and when I told her that he died, she paused and joked, "Well, I guess we won't be collecting that one then?"and gave a small laugh. I would have punched her in her damn face right then and there for such incredible disrespect to someone I literally just lost while under their care. I hope this place burns down, and those involved with my dad's handling meet their own end by the likes of people just as shallow and uncaring as they were. As far as I'm concerned, they killed my father, and I'll never forgive them.