The Timberley
3.4 (12 reviews)Acworth, GA
Assisted Living and Memory Care in Acworth. Confirm current services and availability directly with the community.
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Key amenities
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Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Pricing & residences
Current pricing
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Public reviews
3.4 · 12 reviewsThis place is amazing! The only place that takes high acuity patients in Cherokee County. Feels like home from the minute you walk in. Cozy and quiet setting, easily accessible, clean. The staff is caring and always willing to help out! I highly recommend this community!
Having recently visited this community, it was recently renovated and expanded with lots of nice amenities for residents. Very welcoming staff that are courteous and helpful.
One thing is for sure, this place DOES NOT PAY FOR SERVICES RENDERED !!!! Sharon smith the director and the business office lady who is responsible for bill pay as I understand have given me the run around for almost six months now. Dodging my calls and not responding to my emails. It really shows that they could care less, and I am irate at the fact. It has been impossible to actually speak to these two people. This industry is small and word travels, they will be hearing from my lawyers.
More recent reviews
My father has been in 3 different assisted living homes and this one is by far the best! Everyone has been helpful. It is a beautiful facility!
The "sales phase" at this facility is very different from the reality of dealing with their administration. After an assessment increased our quote by $2,000/month, we had to decline. What followed was a three-month battle to recover our $1,500 deposit. Shannon Mays, who was initially very kind, became rude and dishonest once we were no longer prospective "customers." Executive Director Sharon Smith was also unreachable, ignoring all emails and calls. It’s deeply concerning that it took a certified letter and a threat of reporting them to get a simple refund processed. Proceed with caution.
The Timberly is non- responsive to family and unwilling to follow their own policies. Shannon and Sharon have refused to refund my father's deposit for over 6 months and now they refuse to return calls of talk to me. They should not have any stars!
Wonderful staff exceptional building and area and a huge plus is the Head Chef Catrina and her team is outstanding very delicious and eye catching facility
We went to Tranquil Gardens on Saturday, but we had to stay out on the patio. My mother-in-law has been there since October, and we have not been able to go in. When she first went there, they gave us a light tour, and we got to go into an empty room. The staff who takes care of her day-to-day needs is really good. I've never been really impressed with the upper staff. After they got us there, we no longer get feedback and we don't get callbacks. If there's a problem they call us, but if we call for something, they don't call us back. The management is a "three," but the personal caregivers seem to be very sweet to my mother-in-law. It seems very good. The personal caregivers are a "five." It's beautiful, new, and updated. It has large rooms and high ceilings, which seemed in my mind to help with the pandemic. They've had very little COVID. She watches movies, but she has memory issues, so it's hard to get a clear answer on the activities. It's hard to tell during a pandemic because you don't really get to see much in the building, but it always seems to be really clean. We've been very happy, but we haven't been able to go in.