The Phoenix at Milton

Employee hit my car and ran then processed to Billy me and hit my window in the parking lot of this here senior living place aka her place of work until the cops came. She got away bc it was just paint damage. I wouldn’t want anyone around someone so aggressive. Don’t believe me watch the tape. She was so aggressive I had to stay on the phone with 911. I wouldn’t want anyone in my family around that.

The staff make The Phoenix at Milton really special. They make it such a nice, stimulating environment for residents. My mom loves it there.

The executive director’s passion for resident care truly sets this community apart. It’s clear that every decision is guided by genuine compassion and commitment to the residents’ well-being. The entire team follows that example, creating a warm, supportive, and welcoming environment that feels like home.

The community as quite lovely and well maintained. I have comfort in knowing my grandmother is cared for well, but above all respected. Great community.

My father lived at The Phoenix in Milton, GA, and our family was very disappointed with the level of care he received. He was promised support with acclimating to the community, but staff never followed through. He was often left confused and uncomfortable, especially at mealtimes, when he was repeatedly told to move from seats that weren’t even assigned. Instead of kindness, he was often met with impatience and even yelling from staff members. Basic services that were agreed upon — such as regular laundry and sheet changes — were neglected. Even though he had dementia and sometimes resisted care, the staff showed little compassion or effort to engage him in a supportive way. We expected a safe, respectful environment where he would be treated with dignity. Unfortunately, that was not our experience at The Phoenix. Families should be aware and ask very direct questions before placing a loved one here.