The Oaks at Fairmount PCH

The floors are in need of repair and when asked about it, the owner used duct tape because it was too expensive to fix. There are no activities. They also threw away more than half my moms clothes because they didn’t want to have to wash them. Staff constantly complaining about being overworked and having to work doubles. Not enough staff to residents overnight (not evening meeting thr state requirements)

[name removed] (owner) doesn’t care about the safety of the residents. The floors were dangerous and in need of repair. She had duct taped them together to avoid paying to fix them. Many times they are short staffed and not following state guidelines for the staff to resident ratio. No activities are done. My mother was very unhappy

I'm extremely pleased with them in that they do exactly what they said they were going to do. And I like the care system here. There's a set price, and they do whatever needs to be done. The other places we looked at had a base price with add-ons, and I couldn't get anybody to answer what was the highest pricing can go. So I appreciate the simplicity of the billing here. I feel like the owner really cares about the people here and takes a personal interest. It's obvious this is not just a business to her. It's her livelihood, and she really takes an interest in the people. It's a smaller community, which I like. Whatever food they bring in looks so good, and my loved one tells me it's good. Based on the other places I visited, it's no comparison. The owner and cook take personal pride in putting good meals out for the residents. The owner personally makes the menus and shops for the food. They seem to offer a lot of activities, and they do a good job of encouraging the residents to participate. I've seen puzzles, music, lots of different things. There's a decent variety to choose from. Overall I feel like we're getting everything I expected for my loved one to get, and also everything we're paying for. And you can't ask for more than that.

The facility looked very nice and homey, but the women that was up front was slightly rude and seemed bothered I believe she was the administrator she gave me a quick tour all I could smell was Smoke because of the women giving me the tour. It just was not a good first impression. The facility did look very nice and well decorated.

The Oaks at Fairmount was very nice because it was very clean. I spoke with Jody, she gets back to you right away. I think is very high on our consideration list. They're understanding about the process the family has got to go through. The rooms and dining area are very clean, quaint, and country style, which would fit my mother-in-law's personality perfectly. There's no odor. They have a nice like community room, a TV room, they have porches, and they encourage people to go outside and get fresh air. Families can come and visit on that porch as well. The COVID restrictions were in place, although my mother-in-law's been vaccinated and all. They have community activities, and they ask questions about what are the things that my mother-in-law likes; I said she likes country music so they'll have music.