Skyline Assisted Living
4.1 (15 reviews)Snellville, GA
Assisted Living and Memory Care in Snellville. Confirm current services and availability directly with the community.
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Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Public reviews
4.1 · 15 reviewsIt was great at first. Then things changed. For one thing the fantastic director left. In the beginning visitors were greeted with a smile or a hug. The past few times I was there they didn't say anything to anyone who entered. I saw our personal recliner with our name on it by the dumpster. That explains why we couldn't find it. On several occasions I asked for the director and was told he was not there. We brought hospice on board, the onsite RN refused to meet with them. She told me she didn't have anything to do with hospice. It took an angry phone call from me demanding to speak to the…
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It was great at first. Then things changed. For one thing the fantastic director left. In the beginning visitors were greeted with a smile or a hug. The past few times I was there they didn't say anything to anyone who entered. I saw our personal recliner with our name on it by the dumpster. That explains why we couldn't find it. On several occasions I asked for the director and was told he was not there. We brought hospice on board, the onsite RN refused to meet with them. She told me she didn't have anything to do with hospice. It took an angry phone call from me demanding to speak to the director for this to be rectified. My loved one died at Silverleaf. The director called the house two days after the funeral saying he went out of town and no one told him. The billing department continued to bill (2 months' worth) after death. When billing was contacted they didn't know my family member died. How can there be such a lack of communication here? Now, there were long term employees who took excellent care of my loved one. I don't know what we would have done without these ladies. My opinion is this facility has a lack of management which when combined with a lack of employee professionalism and downright rudeness from RNs and recent hires gives the distinct feeling they just don't care like they used to. It's time to clean house.
My main concern with this community so far is that they do not have good communication with me. My mom fell and I was not notified and I had to take the steps to have her taken to the hospital. The community is well maintained and the food is good. I like the administrator and he was one of the reasons I chose this community.
This is memory care. I don't know that it's the right place for my loved one. The food isn't very good, and the people aren't very happy, or able to socialize much.
More recent reviews
They're very nice at Silverleaf of Snellville. The staff are good with people with dementia. They take good care of the residents. They get the residents up every day, not every facility does that. They don't have nursing staff on the weekends. That is a weakness. They have a lot of trained nursing assistants though.
Just recently I asked one of the aides to put my mom in some nice clothes so family could visit and she did a great job; my mother was all cleaned up. The care really is good, but when you go into the rooms, some of the furniture is broken, so maybe they just need to get some new chairs.
We toured this community while looking into respite care for a loved one. Silverleaf of Snellville seemed like a very nice place, although they did not have any openings at the time of our tour. The people here were very friendly, and very willing to work with us to accommodate our loved one's needs.
My loved one was in another "fancier" facility but did not receive the care that she receives at Silverleaf. Silverleaf takes care of people - even the ones that resist - which my loved one did. Even though they have more than the state required staff/patient ratio, they are challenged because the patients they have are the most extreme cases of dementia/alzheimer's. They take care of the ones that no one else can….I give them credit for the good work that they do in the toughest of circumstances. I go there nearly every day to see my loved one. I can attest to the attention she receives. The staff genuinely cares and that goes a long way with me. If Silverleaf was "prettier" their waiting list would be be out the door. Do I wish they had nicer carpet and furniture? Yes. But then they would probably have to charge a lot more money, too….so I am grateful for the staff and this place that can take good care of my loved one. I highly recommend it!
Very friendly staff. Questions are answered and they seem to really care. Always clean, and they take good care of my mom. Great value.