Shamrock Nursing & Rehab Ctr

What I liked most about Shamrock Nursing & Rehab Center was that it was close to where I was living. So, that made it easy to go visit my family member when she was there. The staff was friendly, especially the kitchen staff, and they were nice and friendly to her and she enjoyed the meals. The facility was livable. It wasn't anything outstanding. It was like an older building, but it was clean. I guess they could use a little bit of improvement in the rooms. The furniture is old and outdated. Her stay was OK. Her roommate was nice and I was satisfied with them. They had entertainment and they played bingo. So, they had a little activity and she enjoyed that. They were just understaffed.

Neglectful, Lazy, Liars! I rated them on their Facebook page and they Removed the Rating. Over a three week period they allowed patient to Fall Out of his Bed... Twice! We asked for bedrails. They refuse. Staff took the adjustable bed remote off the patient and told him not to "play with it". Patient called us from his cell phone saying he needed assistance. We called facility. No answer for two straight hours! Prior to the facility Losing TWO Sets of hearing aids, we had to repeatedly beg them to put the hearing aids in. Then they habitually allowed the hearing aid batteries to die. Now, conveniently, they disappeared! Patients cell phone was damaged by water. We replaced it, but staff repeatedly fail to charge it. When staff finally picked up their front desk phone (after numerous calls unanswered) we asked for patients cell phone to be charged. Then we had to make multiple calls to ask someone to Turn it On. Then again, multiple calls to ask them to Turn it Up since he no longer has hearing aids. We have daily cell records to prove they habitually do not answer their front desk phones. We have been placed on hold and never had anyone come back. We have been placed on hold waiting for a particular person just to have them get back on the line and say she left ten minutes ago. We have been hung up on. We have been told we would receive updates about the doctors assessment. Never happened. We have been told we would receive call backs several times. It doesn't happen. Physical Therapy was discontinued and we do not understand why. Patient was Covid negative upon arrival and although no visitors are permitted into the building, he recently tested positive! DO NOT SEND YOUR LOVED ONES HERE! I am now afraid of backlash (due to my review) towards the patient because he is still there. Shamrock Removed my other review. Legal Action will be pursued. God KNOWS the Truth. Shamrock associates and management Do Not care about patients! Beware and please say a prayer for my father-in-law.

I was a patient in the rehab section of Shamrock Nursing Home and Rehabilitation Center for two months in early 2018. I was very impressed with the professionalism and compassion of all staff members with whom I came in contact -- nursing, housekeeping, dietary, rehabilitation, and front office. The facility was extremely clean, with absolutely no odor often associated with nursing homes and rehabilitation centers. The meals were excellent; definitely a cut above standard institutional food. A full-time activities director coordinates a wide range of activities to help residents and patients have something to look forwd to and pass the time. I would not hesitate to recommend Shamrock to anyone interested in a nursing home or in an inpatient rehabilitation center.