Sadie G. Mays Health & Rehabilitation Center

If I could assign this facility zero stars, I would. My experience has raised serious concerns regarding the quality of care and professionalism demonstrated by both the social worker, Linda, and other staff members. During a recent visit, I observed my grandmother in a highly concerning condition. She appeared to have been left unattended for an extended period, was dressed in what seemed to be a hospital gown, and was sitting in urine. When this was brought to the attention of a staff member, the response given—stating that “some people prefer to be like that”—was both inappropriate and unacceptable. Facilities entrusted with the care of vulnerable individuals have a responsibility to uphold basic standards of dignity, hygiene, and compassion. Based on this experience, I believe the level of care provided warrants immediate review. I intend to escalate this matter to the appropriate regulatory authorities, including the Board of Social Services, for further investigation. I hope this situation is addressed promptly to ensure all residents receive the care and respect they deserve.

I cannot say enough positive things about Sadie G. Mays Health & Rehabilitation Center. My family has had two loved ones receive care there, and the experience has been outstanding. My brother was admitted to Sadie G. Mays for rehabilitation and later long-term care. When he first arrived, he was in very poor condition. He was unable to walk on his own and his overall health was declining. Through their excellent rehabilitation program, physical therapy, and nutritious meals, the staff helped him regain his strength and improve tremendously. Over time, he was able to return to his baseline and walk again with the assistance of a walker. Seeing that progress meant the world to our family. What truly makes Sadie G. Mays special is the staff. They are compassionate, attentive, and genuinely care about the residents and their families. I would especially like to recognize Lena at the front desk, Ms. Middleton in Admissions, Ms. Walker the Social Worker, and Ms. Maximo in Nursing. In addition, all of the nurses, aides, housekeeping staff, and other team members work hard every day to provide excellent care. These are only a few of the wonderful people who make this facility so special. The activities and entertainment they provide for residents are extraordinary. The staff does a fantastic job making sure residents stay engaged, active, and socially connected. There is always something going on, which creates a positive and uplifting environment. The meals are also excellent and contribute to the residents’ overall health and well-being. Because of the excellent care my brother received, when my sister later needed rehabilitation and long-term care, I did not hesitate to choose Sadie G. Mays again. She also received outstanding care, and every time I visited her, she had a smile on her face. That meant everything to me as a family member. If you are considering a rehabilitation or long-term care facility for your loved one, I highly recommend Sadie G. Mays Health & Rehabilitation Center. The care, professionalism, and compassion shown by the entire team truly make a difference.