PruittHealth - Spring Valley

I have worked at PruittHealth Spring Valley for over 30 years. It’s a great place to work as we’re just one big family. I’ve had numerous family members here through the years. My mother is a current resident. She feels loved and cared for by the staff.

My mother was transferred to Spring Valley for "rehab" to help regain strength after hospitalization. She has been there over a week with no shower and was told that it was night shift's responsibility when she asked for help. She was told that she can have either a wheelchair or a dining chair to sit in when in the room. The response time when using the call button is so long that she in incontinent. She is unstable and they will not give her a walker. None of the staff ever seems to know what is going on and put me on hold for extended times, often in excess of 10 minutes. The food is not in line with her dietary restrictions. I live too far away to go there regularly. This place is a nightmare! She seems to be in worse shape now than when admitted.

My father started showing cognitive symptoms in early August that we immediately clocked as being the result of a uti, which we knew must have been advanced at that point based on his symptoms and previous experience. We alerted the staff, and spent several days calling and demanding care before they even ordered a urinalysis. That urinalysis came back abnormal and we were told, yes, he has a uti, and they would get an order for antibiotics. The doctor blocked the antibiotic order, on account of Pruitt's alleged "antibiotic stewardship program," and insisted on a culture, which they said was negative, and he therefore never had a uti. While all of this was going on, my father experienced such significant cognitive decline that he could no longer figure out how to make calls or answer his phone. Meanwhile, staff kept telling us he was fine and acting normal. When my mother and I went to visit him on August 15th (we live 2 hours away, so visits couldn't be as frequent as we would have liked), he was completely out of it, didn't know where he was, didn't know who the president was, couldn't feed himself or sign his name, and could barely speak. But according to the staff there, he was "fine." I demanded that he go to the ER, where he was diagnosed with a uti and started on IV Cipro. 2 days later, he had a fairly massive heart attack and was transferred from Elberton Memorial to Athens Regional. At Athens, he was diagnosed with sepsis and end stage heart failure, which the doctors told us was caused by the sepsis. My father died on Thursday, September 12th, and I have absolutely no doubt that he would still be with us if not for the flagrant neglect he experienced at this facility. Keep your loved ones away from this place at all cost!

I complained for 5 days that something was wrong with my loved one in Soring Valley but the nursing and Dr. did nothing - kept saying he was ok. When Iwent to see him, he was essentially unconscious, delirious, fevered and they had take him to the ER. He’s been in the hospital for 3 + days with no plan to discharge. He is being treated for bad UTI with IV antibiotics and evaluated for a possible brain injury!

Run as fast as you can from this facility. My father was there for rehabilitation and they did not monitor his health. He died was sent via ambulance to Anderson Hospital on Monday, 4/8/2024 and less than 24 hours later he was dead with Kidney and organ failure. He was there for REHAB. When we asked about his health on Saturday and Sunday, 4/6 and 4/7 - we were told he was doing fine and normal and would be back in Rehab on Monday, 4/8. RUN AS FAST AS YOU CAN!