PruittHealth - Laurel Park

Please, protect your loved ones from this place. My grandmother was admitted to this facility after a brief stay at the hospital. I won't go into the minute medical specifics on a public platform, but she recovered from an infection and attended here for acute in-patient rehab. This facility made sure to use the entire and exact allotted time covered by Medicare for said acute in-patient rehab then sent her home weaker, doing worse off in terms of mobility than when she arrived, and with a new infection. She had to return to the hospital less than 12 hours after this place discharged her (side note: at the latter hospital visit, a charge nurse warned me about this location as well). I beg of you to do right by your loved ones and avoid this place for them.

First I will start with a few positive reviews. Three nurses/CNA’s were great: Paula, KerryAnne(may have misspelled ), and Sandra. These three were always helpful and if they couldn’t help right that second, they at least communicated with me. They need a raise bc they ran circles around the rest of the staff. Second, Brandon was one of our nanas PT and he was always so kind and helpful. Ok, so our nana went there to get better with therapy to come back home, not to stay bed ridden for hours on end. She was basically unable to walk or go to the restroom alone, so she required help to get up and get to the bathroom. Let me say she ended up there bc of a horrible UTI so sitting in soiled pull-ups for hours could have triggered another one. On more than one occasion she hit the light for help and would go 30+ min before any response, even when pulling the emergency help button in the bathroom. I’d look out the door with the light blinking and there would be 3-4 staff standing right there talking among each other. They could at least acknowledge the help button, and they would make someone aware help is needed. This is unacceptable. Twice she was told they didn’t have time to get her to the bathroom and to “poop in her pull-up and we’ll be back to clean you up”. This was humiliating for her. I understand there are several residences per each nurse/CNA and they are stretched thin. After reading all these reviews it seems that they need more help. Our elderly generation deserves the best for their last years of life. We are just so thankful she was able to come home early bc her caregivers were having to go there every day to ensure she was cared for. I just hope and pray she never has to go back.

I requested to be admitted there after I had hip revision surgery on May 8 I arrive there on 13 May. My first night was a horribly experience a patient got in the bed with me on my operated side. I press the call button nobody came. It got so bad until I had to scream until somebody arrived to get the lady off of my bed. Also, I was very disappointed in the service that I received after having major surgery they should have known that I should have had ice put on my operated leg at least 30 minutes out of an hour at least two or three times a day. I had to request that my daughter’s bring me an ice bag and I was brought ice chips in a Styrofoam cup to fill my bag in order for me to put the ice on my operators incision. Also, the food was horrible. After being there for four days I requested to be released the staff trying to get me to stay, but I signed a release so that I could leave one other thing Physical Therapy I was put in the galley kitchen with another patient two wheelchairs ones beside each other and while we were in there trying to do Therapy it was doing shift change so therefore employees were coming in. Put their lunch in the refrigerator while we were trying to do therapy very disappointing. I would not recommend anyone to go to this facility. It is not what it is advertise to be, don’t send your loved ones any Pruitt facility, they are short staffed by design. Lastly, they kept my medications that my insurance company paid for.