PruittHealth - Fairburn

My family’s experience at PruittHealth Fairburn was deeply concerning in several key areas, particularly compassion, communication, and attention to basic patient care standards. My mother was readmitted after two ICU stays within a month following serious medical conditions, including heart surgery, chronic kidney disease, colitis, migraines, and cardiogenic shock. She had only been at the facility for three days after having chest tubes, a ventilator, and a feeding tube removed. Any reasonable healthcare provider would expect her to be in significant pain. Despite this, Nurse Katrina displayed a clear lack of compassion and professionalism. She appeared irritated by my family asking necessary questions about my mother’s care and went as far as to falsely state that my mother only complained of pain when family was present. This type of dismissive and inaccurate statement is unacceptable, especially when dealing with a medically fragile patient. There were also serious inconsistencies from the rehab manager, Joann. She initially claimed my mother had been there a week and was walking, which was completely incorrect. After being corrected, she then stated that my mother had refused physical therapy after only two days—something my mother confirmed never happened. This raises significant concerns about documentation accuracy and whether patient care is being properly monitored or simply misrepresented. Both interactions were not only unprofessional but demonstrated a troubling lack of accountability and awareness of my mother’s actual condition. When staff members cannot accurately speak to a patient’s status, it undermines trust in the entire facility. Most alarming, my mother was discharged back to PruittHealth on a prescribed minced/soft diet with thickened liquids, yet she was given a sandwich. This is not a minor oversight—it is a direct failure to follow medical orders and could have caused serious harm. While I am giving 3 stars because not every staff member was problematic (nurse Kenyatta and Quana were great) the issues we encountered are significant and reflect systemic gaps in patient care, communication, and oversight. Families should not have to advocate this hard to ensure basic standards are met.