Panola Gardens

My 79 year old mother submitted all of the requested paperwork 6 weeks early and was told by [name removed] that she was eligible to move into the next available apartment that came available[date removed]. My mother was excited to hear this news from [name removed], the unprofessional inept representative that also conducted a walk through with my mother on [date removed], who did not process my mother's paperwork in the 6 weeks prior. On the next day, [date removed], [name removed] called my mother and told her that she could not move in because she was approx $[removed] over-income and blamed my elderly mother for this oversight. [name removed] told my mother that she has other people to worry about besides my mother and didn't have time to process my mother's paperwork in the 6 weeks she had it. The website for Panola Gardens Apartments falsely advertises: "Regardless of income level, every senior has earned dignity and respect." My mother was lied to and disrespected by this facility. [name removed] needs to be reprimanded.