Oaks at Pooler

My concern is not so much my sister, but some of the other residents without family around as much as we are. A main concern is a few people who cannot seem to roll their wheelchairs to the dining room. I know many times no staff member checks on them. I realize everywhere is short staffed, but the residents should not suffer because you are short staffed. Pay more, hire upscale workers! I appreciate everything you do for my family because many times recently I’ve had to yell to staff for help.

Closer to home. Appearance of residents-grooming. Activities offered. Variety of food. Cleanliness and upkeep of property. A holiday special, iec. No changes for LOC.

My younger sister and I searched and researched assisted living facilities in the Pooler area. I live in Pooler and needed [name removed] closer to me. I have been the director of two facilities in Savannah so I know how difficult staying on top of everything can be BUT!!! Now I am dealing with my sister, my sister..,not just a resident. Serving the food upstairs is nonsense! It’s more work for the staff and there’s not even enough room for all residents to sit at a table. Usually they have pizza.. not a good meal to go to bed on. On these cold days don’t you think it would be nice to have a fire going in the fireplace? Today’s lunch was not acceptable! Porkchop too tough to cut. They brought [name removed]a hotdog and the bun was cold and hard. Overall the staff seems okay! [name removed]is missing money…this, I will not put up with. It’s just a dead entrance when you walk through the front entrance! I moved [name removed] to the Oaks because I believed it was my best option! I don’t want to move her again!

Dad was at the Oaks in Pooler for about 3 years before his passing last month. Shortly after arriving there, The Oaks had new owners so many employees were going and new was coming. It has been in a constant state of change and movement of employees. They seem to be finding a good stride now. However, with all this going on with employees and management, I can truly say dad received great care. He had advanced dementia and was getting worse as time went on. As with dementia, he had anger issues and increasingly unable to do most daily tasks. They were quick to learn the best ways to deal with him with love and respect. The employees in the [facility removed]section showed a lot of patience as things got bad. I'm glad that he was there. It's a small area which was great to have eyes on him at all times. It was tough for me finding who to communicate with in management but the best for him. This was his 4 place after 5 years in other places. So I was glad to find the Oaks of Pooler which was the perfect place for him and he liked it there. Also, you should know that I recommend A Place for Mom to anyone who asks. Connecting with y'all gave me access and other information that totally changed things for us. You help take a lot of pressure and stress off of us for the last 3 years. Our saving grace and our angels! We will always be grateful to all of you!! Sincerely, [name removed]Demery proud daughter of[name removed]

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.