Madison Heights Evans

My mother is well cared for by the entire staff. I have full faith knowing her needs are being met. I love the activities that are provided for the residents. Elvis is always my mom’s favorite! My mom is happy and healthy and that’s all I can ask for at this point of her life. I am so thankful that I found Madison Heights. The small resident to care giver ratio allows my mom to have the individual care she needs. I would highly recommend Madison Heights to anyone with a loved one with cognitive impairments.

Excellent Memory Care Home! They do their best to keep your loved one fed, well treated, and entertained. They do things with the residents. Field trips, petting zoos, music, dancing, going out to eat. The cost is lower than most memory care homes and I feel like they get the best treatment. The staff are all really nice and patient. Also, most of them have been there since they opened like 10 years ago. That speaks volumes! The staff cares about the residents. I can not recommend Madison Heights enough.

Not a fan of manager. They went up on their price over a few months almost[amount removed]. Their air conditioning kept going out. They had a league right outside my friends door. They had several days or you could not flush the commode. Their food was without flavor. They had told me that she could eat in her room she didn't feel like coming to the table but they never wanted to take her food in her room. They were supposed to clean the room but she and I ended up cleaning it most of the time. They had a man who kept coming in the rooms of the female patients and when I told the director that he needed to put him in a walker that wouldn't fit through the rooms so that he couldn't go in there He told me that he would get my friend [name removed] a key. Later when I ask him about the key he asked me if she was going to lock and unlock the door and I told him that he knew that she couldn't do that or keep up with it. So then she had to get somebody to come and help her lock and unlock the door every time. He finally came in her room and used the bathroom floor and slept in her bed and went through her clothes. Even the aids were telling him about this particular man but he did nothing. When the hurricane came through all of those older people ended up sitting outside all day long for over a week. His generators weren't worth the price he paid for them and I was told by someone who worked there that when they ran out of gas he was busy helping his mother and he couldn't bring gas for the generators. Some of the help was not very helpful with the patients. I had ordered some things for her from Amazon that were delivered over there and when Amazon said they had come and I couldn't find them I asked [name removed] about it. He Tell me he checked and nothing was there but in the meantime one of the deliveries showed up in our bathroom so I asked about the other package and he said that it never came.

My sister has been at Augusta Commons since [date removed] and she is happier there than she was at Madison Heights or Sodalis/Martinez. The activities director is excellent. She is so friendly and shows her love for all of the residents. It isn't fair for me to comment on the staff who take care of the residence because there was a complete turnover of staff by the time I took my sister out. There was also a new nurse so I shouldn't comment on her either. They have many great activities! They take them to lots of petting zoos. They upload pictures on their website.

My husband was well care for! He loved the food. They stayed with him all the way to his last moments to make sure he was clean and comfortable! They even made sure I was alright! It is a small home like facility it's made up of 4 small buildings! Each building is made to look like a house not a facility!