Hollander Senior Living of Sandy Springs

Hollander Senior Living of Sandy Springs was an older facility. I thought it looked a little dated, but it was clean. I talked to a couple of residents and they were happy there. In terms of the physical structure, though, it was old. The staff messed up the appointment, but when they accommodated me, they were fine.

I was very disappointed with the facility. It did not live up to the advertisement that I saw. I'm very disappointed that there was no call Bell for the for the clients in case they needed help in the bathroom in fact I didn't see any called bills in the rooms. I've been trying to reach the desk at the facility and nobody's answering the phone and I thought it was a 24-hour facility but I'm finding that certain times of the day or night nobody answers the phone. I want to come and visit my sister today but I didn't get anybody to answer the phone to find out if it was okay for me to come and visit my sister.. my sister's been wearing the same clothes for several days which leads me to believe that she hasn't had any help getting a bath. I would hope that the owners of the resident will make sure that these things are looked into so that all these clients can get the help and the care that they are entitled to. I also hope that they will get staff who is concerned and considerate to make sure that the needs of the patients are met respectfully thank you Carolyn Calhoun

My grandmother moved into Hollander Sandy Springs. I liked it, she has her own bedroom with a walk-in closet, and a bathroom. She's in the dementia unit, the doors are locked, but they have a whole level to themselves with kitchen, dining, TV, and everything they need. They have a schedule of activities, and they take them outside. They have an open area, when you come out of your apartment, you go right into a common area, they have birds, TV for the residents, and they can walk to the hall into another area where there's a dining room, and a kitchen they kept locked so the residents can't go in; but there's always somebody there. There's always staff there.

My grandmother went to this facility when it was named “Summers Landing.” She went there for 3 years until passing at the age of 100. Her daughter, my mother, went there every day to sit with my grandmother and to visit with the other residents even though she was a single mother with two kids and worked full time! After my grandmother’s passing my mother then started volunteering there for bingo, activities, and friendly visits for those whose families lived far away or worked a lot and couldn’t visit their loved ones. My mother volunteered every day for over 7 years. Then management changed to Hollander. My mother, now 76 years old, has had bouts of very early stages of dementia recently but still remembers doing bingo, loves to socialize with the residents and is VERY capable. However, being that she chooses to keep her home in Buckhead and is on social security, her funds are limited. The management staff recently has said that she has to pay now to go to Hollander every day to the tune of $250 per week. If she doesn’t pay that amount she cannot come to the residence. So, pay to volunteer?!? When the “business of senior living” is so rampant throughout the Buckhead area as well as Georgia and the rest of the U.S., Hollander has a callous business heart, no sense of customer service and no sense of loyalty. The only star in my review goes to New Orleans native activities person and the lovely activities person before her as they have always been cheerful and helpful to the residents.

Staff is great