Harborview Thomaston

Staff members are caring and supportive.

I This nursing home is a 0!!! My husband came home after a brief stay, dry mouth, leather tongue, deranged No!! way the way he arrived there. I believe no meds was given because all is vidal were high. I called the director to give me some information on what have happened and he was so rude to me. Over talking me ,one step from curse me out. Very rude. My husband lived 3 weeks after leaving that nursing home cause he never recovered. Family members beware. Read the reviews!!!!

I would absolutely give this place ZERO stars if I could. The only redeeming quality is the physical therapy department. The physical therapists were wonderful. The "nurses" don't care, the facility will try to keep you as many days as your insurance approved you to stay, and the food is something I wouldn't feed my dog. Thank God my family member was only here for rehab...if you value your life or that of your family, think twice before coming here. My family member was medically mismanaged and less than a month after discharge was admitted to Intermediate Care (just below ICU) and is going on 2 weeks in the hospital. They gave his insulin hours before meals or not at all so his diabetes, which was well controlled prior to admission, is no longer controlled. He had a catheter at the beginning of his stay and the so called nurses ignored him when complained of pain...for the entire time it was in. He wasn't bathed for almost a month and no peri care was provided for 4 days so the catheter was crusted to him...there is NO excuse for that! There is no communication between the staff and the family and should you question the answers you get, they lie to your face. And even worse, they retaliate by neglecting or doing subtle things to hurt your family. The worst mistake of my life was sending my loved one here.

I came to visit my mother in law- three of the staff were arguing in the hall. One of them continued after the altercation saying - this is why she doesn’t come in on her days off. Some staff are very caring and nice but others are rude and apathetic.

There is ABSOLUTELY no communication to the family about what goes on with the care or lack thereof of their clients. Even with asking repeatedly to be informed about the care of my family member, this facility constantly ignores our requests. How do you send someone out for an amputation and never inform the family until it’s done! And we only got knowledge of the amputation because we called to speak with my brother to check in on him. Spoke with the nurse who then informed us, like it was last on their things to do list for the day. Allowing the patient in your care to fall and the family not be informed…doctor’s appointments or small things that could lead to big things. NO COMMUNICATION! If my brother didn’t have a cellphone, we would never know anything.