Coastal Manor

I’m really disappointed with the care my mother received while there after a hip surgery. The rehab staff were great, kind and patient. Speech therapist was also a very kind person. My mom has dementia, so sundowning would start early afternoon every day. My poor daddy, who is in horrible physical condition himself, took care of my mother. We also had someone we pay to help there as well. If we pressed the call button, it might be 15 minutes or it might be over 2 hours before someone comes in the see what you need. Trying to get medication needed for dementia related combative behavior in a timely manner was a lost cause. Trying to get my mother changed when she soiled herself was also a very very long waiting game. Very hard to understand why. I understand completely that my mom was not the only patient there, but when you need something and every nurse on the clock there is sitting at the nursing station, but it takes them another hour or longer to actually do what you asked the to do, is unacceptable. My daddy, who is 75 years old, would be there from 7 in the morning until well after 8:30-9:30 at night. When he got home 2 nights ago, he was called to come help because she was combative. He had been up there well over 14 hours and you couldn’t handle her? You needed to call my exhausted, physically handicapped dad to come take care of her? As if he hadn’t done that all day for you?? He stayed two straight days in a row. My husband just had a very bad procedure done and I wasn’t able to be there to help. I’m outraged by this facility and will be in contact with someone about the care my mother didn’t receive. I do not recommend. Sure, the facility is newer, but the care was lacking to put it nicely.