Carlyle Place

Caring for your elderly parents is hard and a huge responsibility. My mother was a healthcare resident (2 years in memory care and 5 years in skilled nursing) at Carlyle Place. I have been wrestling with writing this review for about a year now. However, I feel like it is time to share our experiences. My family and I chose Carlyle Place healthcare after visiting several Macon area facilities. We believed that Carlyle could provide the communication, continuity, and care that we needed and expected for our mother. Almost immediately after her placement, we quickly realized the impressions we were given during our tour didn’t match our experiences. On day one, we arrived at the appointed time, to experience what should have been a major red flags: no one there to greet us in the memory care unit; staff unaware of her arrival; and no one to be found. Communication with staff was consistently difficult. For an issue to be resolved, it had to work its way from staff to management, all the way to upper management. Understand, each step of the way required me to be persistent through angry, disrespectful, and dismissive replies from Carlyle employees; in short, because I dared to advocate for my mother’s care. My active involvement became necessary because throughout my daily visits, I became aware of the significant lack of continuity of the staff (for example, staff turnover especially with nurses and CNA’s, this applied to nurse management and upper management as well). This constant change in staff contributed to my need to communicate changes in my mother’s status, care plans, etc. All of these things, among others I won’t mention, contributed to the undesirable care my mother received. I guess I say all of this to say, the “country club image” that Carlyle Place has in the Macon community doesn’t fully reflect the heart of what occurs inside the actual healthcare facility. If I can honor my mother’s life and death in one way, it would be to encourage those of you entering the stage of life where you are caring for aging loved ones to pay attention, show up and advocate for them. This is a hard time, but despite the burden, your involvement is vital to the care they ultimately receive regardless the facility.

Carlyle Place, Navicent Health offers a full continuum of care, meaning, they all have independent and all levels of care. I went to see their independent living. It's a very large campus, and well-maintained with pretty landscaping and all. The staff showed me several homes that I want in the independent living part. They are individual, stand-alone homes. They're not connected. It looked like a pretty nice neighborhood. The person who assisted me during my visits was very kind and knowledgeable. She offered to eat with me in their main dining room. It was at her expense. The independent people can go there if they want to. The food was delicious. I had steak and it was good. I didn't see a lot going on but she showed me where the different activities would take place, and they had a nice library that they set up themselves. The only actual activity I saw happening was some residents that were playing pickleball. I also saw a resident at the exercise room that was riding a bicycle for exercise. I hate to say anything negative, but it is expensive. You pay a fairly large entry fee. At any of these places, you have a big enough monthly fee, and it's good, the things that it covers, but the only reason I'm not jumping in and going there is because of the way the economy is. I'm not sure yet that I can afford it.

Good place

SUPER WELL MAINTAINED FACILITY!

Hard to describe! First class retirement community; Nothing close in Georgia. Must see to believe. More affordable than you might think, after considering all costs.