Brentwood Health & Rehabilitation

Terrible place. The care here is they dont care. Staff is incompetent and disrespectful with zero supervision. After 5 you cannot reach anyone and on weekends the same. This facilty has gone through 3 administrators in the past few years that im aware of. The facilty has recently changed ownership from bad to worse. My mother keeps a UTI and a infection of some sort constantly. Medical records from the hospital prove it. The place smells like severe feces and urine. Im moving my Mother asap. The upper management is a complete joke. Of course management changes so frequently its insane. The wrong people in authority will make any business fail. Im a business owner and have been for 28 years and I've never seen such a circus as I have in this place. Do your homework before you consider placing a loved one here. It will be a easy decision once you see for yourself. The staff barely move around but they sure can play around on cell phones we have noticed at the nurses stations. Two Doctors said move my mom because the care is the worse good news is they both put it in writing for us and signed the paperwork. Corporate you really should be ashamed of yourself for allowing this to continue. Someone may take a legal approach if things dont change immediately. What is wrong with you people's minds? Would you put your own loved one in your facilty? I doubt it. Do the right things and right follows. Do the opposite and consequences are definitely coming.

I trusted this facility to take care of my mom while she was there for rehabilitation. I will say that the staff did a good job keeping me updated on her daily progress, and I appreciated the communication. However, that does not change what ultimately happened to her while she was in their care. My mom developed a bedsore that was not properly treated, and it got so bad that it turned into a deep wound, leaving a hole in her tailbone area. Because of this, she developed sepsis, which is a life-threatening infection. Now we’re back home dealing with a medical emergency that never should have happened in the first place. Watching my mom go through this has been heartbreaking. We trusted this facility to provide proper care, monitor her condition, and treat her wounds, but instead her health continued to decline under their watch. No family should have to see their loved one suffer like this. While I appreciate that they kept me informed throughout her stay, I cannot overlook the outcome. My mom deserved better care, and our family is now left dealing with the physical, emotional, and medical consequences of what happened. Based on our experience, I would not recommend this facility.

0/0 I have serious concerns about the standard of care at this facility. Staff are instructed to "double brief" residents by placing a pad and a chuck inside one brief, which I believe is not best practice for skin integrity or dignity. Leadership, including Don Preston, prioritizes staff convenience over resident well-being. Preston states they are "protecting patients," but true protection means preventing conditions from worsening. A significant portion of residents here develop pressure injuries/bed sores. This appears related to the facility’s policy of changing incontinent residents only twice per shift, which is inadequate for proper skin care and moisture management. I don't recommend this facility to families or to healthcare professionals who prioritize providing high-quality, patient-centered care.