Big Bethel Village

Lived at Big Bethel for 2.5 years. The elevator was always not working, the wash/dryers always not working, there was always something that was broken and roaches everywhere.

This facility is very unprofessional I don’t have family that lives here or have I ever worked here I was at this retirement facility due to dropping off a Instacart order that someone had placed for their family their was not one person around to help assist in direction for me to get to the residents room even though the resident living area was full of people when I asked for help no one even tried to help I am not a stranger to assist living/retirement/independent living facilities due to me being a Director of senior living I was in a an unfamiliar environment so I felt it would be a good idea to ask staff but staff was very unwelcoming as I walk into the building to ask for a cart due to me having multiple bags to take to the 3rd floor I was totally ignored

I experience a lot when I was there I am a certified nurse assistant I took care of Lady resident in their facility it was problems elevators was not working bed bugs I told the family had to put their loved one that I was caring for in a hotel paying all that money to be in two or three several hotel with my assists I'm going there caring for they're loved one because the bed bugs the exterminator came out twice three times still is a problem cameras to be turned off while they do their job the office and the exterminator didn't want the camera on they snatched all the plugs out the wall family members have cameras in the home in the apartment to be checking in on there love one while the caregiver is there as well but mostly for safety reasons. that is a no problem with me at all but it was a problem with them because they wasn't't doing there job and the courtesy at the office desk all workers was terrible no courtesy family member clients there residents was crying upset how they talk badly to them how they laughed amongst each other all in that office I experience all that because I had to come down and take my client out for a walks sometime or down to take care of her business and her brother bring his sister my client lunch so caregiver have to go downstairs outdoor to get my client food. I saw a lot what go on at the front desk office. you know throughout the facility and I used to report every time to the family member about it the people that works there at the facility and the family member agree it been going on for a very long years time so I'm putting my report in saying it's terrible and somebody need to do something about it family member had talked to the headboard over the people that works there so I hope they investigate on this they always constantly have a different crew different new people working in the facility every time. See that tells you that staff there are not doing there respectful job it's always different staff and now this group of Staff is not kind heart loving at all the staff have there picks who they talk to or and be cool with that's not kind to other residents. it's a lot going on you cannot use the courtyard or the recreation that they have up in there they close it down and I know due to covid but still it is terrible ALSO staff do not want to clean they hide out they have residents cleaning up soe of the residents don't mind I guess it gives them something to do. staff not cleaning residents laundry room it's nasty I noticed one housekeeper is cleaning on first floor where office is located at to make sure there area clean smell nice incase somebody important make a visit. I experience it all even though I was just taking care of one patient in there but we saw it all and it was terrible not friendly at all you know Staff looks the other way don't even speak say good evening to my sweet kind little lady my client. look the other way don't speak hi how you doing it was terrible I had to put a report down now my client pass away RIP🙏

Since I’ve moved to Big Bethel VillageI am truly enjoying my residency here. The staff is friendly and courteous. The maintenance are very timely when it comes to the needs of the tenant. I give a shout out to maintenance Michael Smith because I’ve observed that he goes abve and beyond helping the elderly.. He always greet you with a heartwarming smile. It shows daily that he has a mind and heart to work and he take his job seriously. For apartment up keeping, managers need to hire maintenance like Chris and Michael.

Big bethel village apartments is very smelly full of roaches and black spiders and brown spiders it's a shame they're using the national Church very very evil management and assistant manager